I ordered 18 assorted roses, to be delivered on Valentines Day from a well known ‘Internet Florist’, ProFlowers.
Now I’ve ordered from them several times in the past, and each time the recipient would rave about the flowers, or the arrangement, so all in all I’d been happy with the service, the ease of doing business and the price.
This order however, well, let’s just say, to me, it was disappointing. The roses looked like they’d been left too long in a cooler with far too little moisture. You know, the color’s a bit faded, the top edges of the flower is wrinkled, dry and discolored and the greenery…. The leaves are no longer shiny, but dull and wilted as well.
Now my wonderful bride, she didn’t mention a thing…. I know she was happy that I’d gotten her flowers as they arrived in the early evening and I’m pretty sure she’d given up on seeing any (part of the fun for me is letting her think I didn’t, and seeing her face light up when they arrive)…
She’d never complain anyway, it’s just not her style to do that.
The truth is, up until this moment, I was just going to let the whole thing drop, chalk it up to bad luck or whatever and move on.
Then, today, in my already overloaded email inbox… comes a request for me to fill out a ‘satisfaction survey’… well, today has been a bit frustrating, exactly what I needed was a diversion, and an opportunity to let ProFlowers know, they’d let me down, and in an anonymous fashion.
Let’s just say sending a systems/web/applications developer to this particular survey site, was not the smartest thing they could have done.
- First, amateurish layout and not at all ‘branded’ as a ProFlowers survey
- The questions are each on a separate page (please that is so 5 years ago)
- The site is so slow, it took nearly 45 minutes to get through it
- Several, as in over a dozen “Page Cannot Be Displayed” errors that required a back button click and an attempt to resend, which was sometimes successful, sometimes not
So, in short, not a very good experience for me this time with ProFlowers.
Great service, disappointing product.
In the past, it was great service, and a great product.
I finally completed the survey, and in order to make use of the ‘downtime’ I also sent them an email ‘complaint’ about not only the product, but about the survey as well.
I’ll let you know, when, and if, I ever hear anything.
Next year I’ll just pick them up at the grocery store, hell at least those looked fresh!!
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